Shipping FAQs
When will my order ship?
Orders are usually dispatched within 1–2 business days after payment confirmation.
How long does delivery take?
Standard delivery across India typically takes 3–7 business days, depending on your location.
What are the shipping charges?
Shipping charges are calculated at checkout based on your delivery address and order value.
How can I track my order?
Once dispatched, you’ll receive tracking details by email or WhatsApp, where available.
What if my package arrives damaged?
Please ensure someone is available to receive your order and verify the package upon delivery.
Do you deliver across India?
For delayed, damaged, or incorrect deliveries, contact rasacraft promptly with your order details.
Returns & Refunds
How do I report a damaged order?
Please contact us within 48 hours of delivery with your order number and clear photographs of the issue.
Which products are eligible for returns?
We accept returns for damaged, incorrect, or defective products reported within 48 hours of delivery.
Can opened food products be returned?
Opened, used, tampered, or incorrectly stored food products cannot be returned for safety reasons.
How will my refund be processed?
Approved refunds are issued to your original payment method after our team verifies the returned product.
What happens when delivery damage occurs?
If your order arrives damaged, RasaCraft will arrange a replacement or refund at no extra cost.