Returns & Refunds
How do I report a damaged order?
Please contact us within 48 hours of delivery with your order number and clear photographs of the issue.
Which products are eligible for returns?
We accept returns for damaged, incorrect, or defective products reported within 48 hours of delivery.
Can opened food products be returned?
Opened, used, tampered, or incorrectly stored food products cannot be returned for safety reasons.
How will my refund be processed?
Approved refunds are issued to your original payment method after our team verifies the returned product.
What happens when delivery damage occurs?
If your order arrives damaged, Rasacraft will arrange a replacement or refund at no extra cost.